bl89 Privacy Policy
bl89 is fully committed to protecting the privacy of your personal information. This policy describes in detail what information we collect, why we collect it, and how we keep it secure.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the bl89 platform. By visiting the bl89.cam website or using our services, you are considered to have accepted the terms of this Privacy Policy.
bl89 is a trusted online betting and casino platform for players in Bangladesh. We place the highest importance on your privacy and follow industry best practices to keep your personal information secure.
1 What Information We Collect
Registration Information
When you open an account at bl89, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport number (for identity verification)
- Preferred currency and language settings
Transaction and Activity Information
Information collected during your use of our platform:
- Deposit and withdrawal history
- Betting and gaming activity records
- Payment method details (bKash, Nagad, Rocket, Upay)
- Bonus and promotional offer usage records
- Transaction time and amount
Technical Information
Information automatically collected about your device and connection:
- IP address and device identifiers
- Browser type and version
- Operating system
- Time and duration of site access
- Pages visited and navigation patterns
Communication Information
Information retained from your communications with us:
- Live chat conversation records
- Email correspondence records
- Details of complaints and support requests
- Feedback and review information
2 How We Use Your Information
bl89 uses your personal information only for specific, clear, and lawful purposes. The main purposes for which we use your information are described below:
Account Management
Your information is needed to create, maintain, and verify your account. This ensures that the right person is accessing the right account.
Processing Financial Transactions
Your information is used to process deposit and withdrawal requests, prevent fraud, and ensure financial security.
Responsible Gaming
By monitoring your gaming habits, we identify potentially problematic behaviour and provide the necessary support.
Improving Customer Service
Communication information is used to improve the quality of our 24/7 Bangla live chat support and to resolve your issues faster.
Ensuring Security
Technical and transaction data is analysed to prevent fraudulent activity, money laundering, and unauthorised access.
Personalised Experience
By analysing your preferences and habits, we recommend suitable games and provide special offers tailored for you.
3 Information Storage and Security
bl89 applies industry-standard security measures to protect your personal information. Our security framework is as follows:
Encryption Technology
Our platform uses 256-bit SSL encryption technology, which keeps all your data transfers fully encrypted. Bank-grade encryption protects your financial information.
Secure Servers
Your data is stored in secure data centres where firewalls and anti-intrusion systems are active. The servers undergo regular security audits.
Access Control
Only authorised personnel can access the information they need. All access is logged and reviewed regularly.
3.1 Data Retention Period
We retain your personal information only for as long as it is needed for the relevant purpose or as required to meet legal obligations. Even after an account is closed, information may be retained in the following cases:
- Financial transaction records: minimum five years
- Identity verification documents: three years after account closure
- Gaming history: for as long as needed for responsible gaming monitoring
- Communication records: for the period required to resolve legal claims
Once the specified period has passed, information is deleted in a secure and irreversible manner.
4 Cookies and Tracking Technology
The bl89.cam website uses cookies and similar tracking technologies to improve your browsing experience.
Essential Cookies
These cookies are necessary for the basic functionality of the site. Without them, login sessions, payment processing, and security verification are not possible. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages are visited most and how users interact with the site. This information helps us improve our services.
Personalisation Cookies
These cookies are used to remember your preferred language, game categories, and interface settings, making each of your visits more comfortable.
Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some features of the site. Contact our support team for more details.
5 Sharing Information with Third Parties
bl89 never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties:
Payment Processors
Financial information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. They operate under their own privacy policies.
Identity Verification Providers
Limited information may be shared with specialised identity verification services to confirm your identity and prevent fraud.
Legal Obligations
Information may be shared with the relevant authorities to comply with court orders, legal investigations, or instructions from regulatory bodies.
What We Do Not Do
- Your information is not sold to marketers or advertisers
- Information is not transferred to unrelated third parties
- Information is not used for optional purposes without your consent
6 Your Rights
As a bl89 user, you have the following rights over your own information:
Right of Access
You can request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, let us know. We will correct it promptly.
Right to Erasure
In certain circumstances you may request that your information be deleted, though some information may be retained to meet legal obligations.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain cases.
Right to Data Portability
You may request your personal information in a structured, commonly used format.
Right to Object
You may object to marketing communications or to specific uses of your information.
To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible.
7 Protection of Underage Users
bl89 is strictly for individuals aged 21 and above only. We strictly prohibit minors from using our platform.
We never knowingly collect or process information from any person under the age of 21. Age verification during registration is a mandatory step for us.
If we believe that a minor is accessing our platform, we will immediately close that account and delete all associated information.
If a parent or legal guardian believes their minor child has registered on our platform, please contact our support team.
bl89 is strictly for adults aged 21 and above only. Gambling by minors is prohibited by law and is against our strict policy.
8 Payment Information Security
Financial transactions on our platform are handled through bKash, Nagad, Rocket, and Upay. Protecting your payment information is our top priority.
Mobile Banking Security
Never share your mobile banking PIN or password with bl89 staff when making transactions through bKash, Nagad, Rocket, or Upay. All payments are completed directly through the respective app.
Transaction Confidentiality
The details of your financial transactions are kept strictly confidential. Only authorized financial staff can view this information when necessary, and a record of every access is maintained.
Deposit & Withdrawal Limits
The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within one hour. These limits also help prevent fraudulent activity.
Suspicious Activity
In the case of unusual or suspicious transactions, we may initiate an additional verification process to protect your account. This is done for your own security.
9 Changes to the Privacy Policy
bl89 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify you by email or with a notice when you sign in to the platform. Continued use of our services after any changes will be considered your acceptance of the updated policy.
We recommend that you review this policy on a regular basis. If you have any questions about a change, please contact our support team.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us. Our privacy team is always ready to assist you.
Live Chat Support Get instant assistance through our 24/7 Bengali live chat service. Our team is always ready to help with any privacy-related matter.
Email [email protected]
For privacy-related requests, we may need to verify your identity, which is done to protect your information.
Responsible Gaming
Read our responsible gaming page to keep your gaming experience safe and enjoyable. Set your own limits and play responsibly.
Learn about Responsible Gaming